This is a convenience translation; the Russian version is legally binding. REFUND POLICY

In the edition in force as of the date of acceptance.

1. General provisions
1.1. This Refund Policy (hereinafter – the Policy) governs the procedure, conditions and time frames for the refund of funds to Users of the website https://minecraft-hosting.net/ (hereinafter – the Site) in connection with the provision of game hosting services and related services.
1.2. The provider of the services is the Individual Entrepreneur Kulichenko Olga Nikolaevna, registered in accordance with the legislation of the Republic of Kazakhstan (hereinafter – the Contractor).
1.3. The Policy has been developed in accordance with:
- the Civil Code of the Republic of Kazakhstan;
- the Law of the Republic of Kazakhstan "On the Protection of Consumer Rights";
- the Law of the Republic of Kazakhstan "On Informatization";
- other regulatory legal acts of the Republic of Kazakhstan.
1.4. The use of the Site, the purchase of services and the payment of tariffs signify the full and unconditional consent of the User to the terms of this Policy.

2. General principles of refunds
2.1. The refund of funds is carried out taking into account the digital nature of the services provided, the fact that their provision has commenced, and the period of actual use.
2.2. The current cost of the tariffs, their description, their period of validity and the conditions for the provision of services are publicly available on the Site.
2.3. The Contractor has the right to refuse a refund of funds or to make a partial refund in the cases and in the manner provided for by this Policy and the legislation of the Republic of Kazakhstan.
2.4. The refund of funds to third parties at the request of the User is not carried out.

3. Procedure for the refund of funds
3.1. The User has the right to refuse the services at any time in accordance with Article 686 of the Civil Code of the Republic of Kazakhstan.
3.2. The refund of funds is carried out in proportion to the number of unused calendar days of the paid period, less the expenses actually incurred by the Contractor.
3.2.1. The amount subject to refund is calculated on the basis of:
- the total cost of the paid tariff;
- the number of calendar days of the provision of services;
- the number of days during which the services were actually provided;
- the expenses actually incurred by the Contractor.
3.2.2. The expenses actually incurred include the costs of allocating and reserving computing resources, network traffic, administration and the commissions of payment systems.
3.2.3. The amount withheld for expenses actually incurred may not exceed 30% of the cost of the paid period.
3.3. The day of purchase of the service is deemed to be the first day of the provision of services, regardless of the fact of actual use by the User.

4. Cases in which a refund of funds is not carried out
4.1. In accordance with paragraph 2 of Article 685 of the Civil Code of the Republic of Kazakhstan, in the event of impossibility of performance arising through the fault of the customer, the services are subject to payment in full. Such cases include:
4.1.1. The User purchased a tariff but did not make use of the service for reasons not related to the actions of the Contractor (including for reasons of lack of time, change of plans, loss of interest and other personal circumstances);
4.1.2. The User did not understand the functionality of the service, the settings, the capabilities of the tariff and/or was unable to independently configure the software (game builds, plugins, mods), which does not constitute a deficiency in the services provided by the Contractor;
4.1.3. The services were duly provided by the Contractor during the paid period, as confirmed by the availability of the server, the control panel and the allocated resources.
4.2. The absence of actual activity by the User within the framework of the paid tariff does not constitute grounds for a refund of funds, since the hosting service is deemed to have been provided from the moment access to the server and the control panel is granted.
4.3. In accordance with paragraph 3 of Article 685 of the Civil Code of the Republic of Kazakhstan, in the event of impossibility of performance due to circumstances for which neither party is responsible, the User shall reimburse the Contractor for the expenses actually incurred in the manner provided for in paragraph 3.2 of this Policy.

5. Procedure for requesting a refund
5.1. To initiate a refund of funds, the User shall send a request in written form to the email address: help@minecraft-hosting.net
5.2. The request must contain:
- the identification data of the User (E-mail and User ID);
- the date and method of payment for the services;
- the reason for the request;
- a receipt or other document confirming the fact of payment;
- the details for the refund of funds (if necessary);
- the link to the server. Example: https://panel.minecraft-hosting.net/server/XXXXXXX
5.3. The refund of funds is carried out exclusively to the same details (bank card, account, electronic wallet) from which the payment was made. A refund to the details of third parties is not permitted.
5.4. The Contractor has the right to request additional information necessary for the consideration of the request.
5.5. In the event that the User's request does not comply with the requirements of this section of the Policy, the Contractor has the right not to consider it, as well as not to carry out a refund of funds.

6. Time frames and method of refund of funds
6.1. The consideration of a refund request is carried out within a reasonable period, but no more than 10 (ten) banking days from the moment of receipt of a correctly completed request.
6.2. The refund of funds is carried out by the same method by which the payment was made, unless otherwise agreed by the Parties.
6.3. The commissions of banks and payment systems associated with the refund of funds may be withheld from the refund amount in accordance with the rules of the respective payment systems.

7. Final provisions
7.1. The Contractor has the right to make changes to this Policy unilaterally.
7.2. The current edition of the Policy is posted on the Site and enters into force from the moment of its publication.
7.3. In all matters not regulated by this Policy, the Parties shall be guided by the terms of the public offer posted on the Site and the legislation of the Republic of Kazakhstan.