Contacts

We strive to provide convenient and prompt communication with our customers. Choose the way to reach us that works best for you — our team is always happy to help.

Discord

Our main support channel with a handy ticket system. Here you can quickly get help with anything: from payment issues to server setup and requests for extra resources.

Join the server

Telegram channel

Our official channel, where we post news, update announcements and important notices. You can also reach out to us directly through the channel messages.

Go to the channel

Telegram bot

One of the quickest and most convenient ways to reach technical support on almost any question.

Open in Telegram

Support information

Working hours

Mon-Sun

9:00 - 21:00 MSK

We accept your requests around the clock; they are processed during working hours

Response time

Up to 6 hours

in most cases

Up to 48 hours

during peak load

What we can help with

Pre-order consultation

We will help you pick the plan that fits your needs exactly

Initial setup

We will help you get your server up and running from A to Z

Solving basic issues

We will help you sort out the most common difficulties

Changing the server location

We will move your server to the location you prefer

Billing questions

Help with resources and billing matters

Account recovery

We will restore your account if you have lost access to it

What we don't help with

Doing things for you

We advise and guide you, but we don't perform operations on your server

Fixing issues in modpacks

For unusual errors we recommend contacting the modpack author

Configuring plugins or mods

As a rule, all the documentation can be found on the plugin/mod page

Fixing problems on the client side

Launcher issues, game crashes and similar local problems

Other issues unrelated to hosting

Support is provided only for questions about our hosting service

Need help?

Looking for advice before choosing a plan, or do you need custom server hosting terms?

Our specialists are ready to give you professional advice on any question. Just pick the contact method that suits you best.

VK Group Discord Server