1. The Contractor, the cost of the Services, currency and taxes

• 1.1. The Services are provided by Sole Proprietor Kulichenko Olga Nikolaevna, IIN 770530400037, registered in accordance with the legislation of the Republic of Kazakhstan (the "Contractor"). Country: Republic of Kazakhstan, city: Almaty. Email address for enquiries: help@minecraft-hosting.net
• 1.2. The cost of the Services (Tariffs) and of additional options is published publicly on the Site in the tariffs section, in the Configurator and in the Customer's Personal Account, and is current as at the moment the order is placed.
• 1.3. The cost of the Services is indicated on the Site in tenge of the Republic of Kazakhstan (KZT). In addition, the cost may also be displayed in another currency converted at the rate effective on the date of display; such display is for information purposes only. The payment currency and the final amount to be charged are shown to the Customer before the payment is confirmed.
• 1.4. The cost of the Services is not subject to value added tax (VAT): the Contractor is not registered for value added tax in accordance with the tax legislation of the Republic of Kazakhstan, and therefore VAT is neither itemised in nor added to the cost of the Services. The cost indicated on the Site is final.
• 1.5. The Services are provided remotely in electronic form. No delivery cost is charged or included in the cost of the Services. Delivery on a physical medium, self-collection and goods pick-up points are not provided for.
• 1.6. The cost of a Tariff includes computing resources (processor threads, RAM, disk space), access to the control panel, basic DDoS protection, as well as the number of backups, databases and network ports provided for by the relevant Tariff. Additional options are purchased separately at the cost indicated on the Site.
• 1.7. Where the Services are paid for a period exceeding one month, a discount is applied to the cost and is calculated automatically when the order is placed. An additional promo code discount may apply where a valid promo code is available.
• 1.8. The Contractor is entitled to change the cost of the Tariffs and options. A change in cost does not apply to a period of provision of the Services already paid for.

Discounts by payment period

The discount is calculated on the cost of the Tariff for the selected period and is shown in the final amount before the order is confirmed.

2. Ordering procedure

The Customer places an order independently on the Site in the following order.

3. Payment methods, rules and conditions, fees charged

• 3.1. The Services are paid for on a 100 % prepayment basis, unless otherwise specified on the Site for a particular Tariff.
• 3.2. Payment is made by topping up the Personal Account balance, from which the cost of the ordered Services is charged. The Personal Account balance is a record of the prepayment amount made by the Customer, is used solely to pay for the Contractor's Services, does not constitute electronic money and cannot be transferred to third parties.
• 3.3. Payment is made through payment services (payment operators). The details of payment instruments are entered by the Customer on the secure pages of the payment services; the Contractor neither receives, nor processes, nor stores such details.
• 3.4. A fee for the transfer of funds (if any) is charged by the payment service, is indicated next to the relevant payment method and in the final amount before the payment is confirmed. The Contractor charges no additional fees for payment of the Services.
• 3.5. The Customer's payment obligation is deemed fulfilled from the moment the successful payment is confirmed by the payment system. Funds are credited to the Personal Account balance, as a rule, within a few minutes after the payment is confirmed. If the funds are not credited, the Customer should contact the support service and attach the document confirming payment.
• 3.6. The Customer undertakes to use payment instruments that belong to them on lawful grounds. The Contractor is entitled to request confirmation of ownership of the payment instrument and to suspend performance where there are signs of unlawful use.
• 3.7. The document confirming payment is generated by the payment service and sent to the Customer using the contact details provided by them. At the Customer's request, the Contractor sends confirmation of receipt of payment to the email address specified in the Account.
• 3.8. Information on top-ups and charges made is available to the Customer in the Personal Account in the "Transaction history" section.

Available payment methods and fees

Minimum and maximum payment amounts are set by the payment services and are stated in the payment currency; the equivalent in tenge is determined at the rate on the date of payment. The list of available payment methods may differ depending on the country from which the payment is made and is displayed to the Customer in the Personal Account in the "Balance top-up" section.

4. Terms, methods and procedure for the provision of the Services, possible restrictions

• 4.1. The Services are provided remotely in electronic form via the Internet by allocating computing resources under the selected Tariff and granting access to the server control panel.
• 4.2. The provision of the Services begins immediately after the cost of the order has been charged to the Personal Account balance. The server is created automatically and this takes, as a rule, no more than 5 (five) minutes. In the event of a technical failure the activation period may be extended; the Customer should contact the support service.
• 4.3. The server access details (connection address, port) and the control panel details are provided to the Customer in the Personal Account immediately after the Service is activated.
• 4.4. The period of provision of the Services equals the paid period and is counted from the date of activation of the Service. The day of purchase of the Service is deemed the first day of provision of the Services regardless of whether the Customer has actually used it.
• 4.5. The Services are provided within the parameters and limits of the selected Tariff. Resources are provided on a shared basis; the server receives computing threads rather than physical processor cores. The technical conditions for the provision of the Services are set out in section 5 of the Public Offer Agreement.
• 4.6. No export or licensing restrictions apply to the Services: the provision of the Services is not a licensed activity and does not require permits from state authorities or licences from manufacturers or rights holders.
• 4.7. Restrictions on payment methods: payment by international bank card is not available for payments from the following countries: Russia, USA, Ukraine, Canada, Turkey, Cuba, Iran, Sudan, Syria, Venezuela, Myanmar, South Korea, Western Sahara, Nicaragua, Afghanistan, Yemen, Mali, Zimbabwe. In such cases the Customer may contact the support service to agree another available payment method.

5. Modification and cancellation of an order, termination of the Services

• 5.1. Until the payment is confirmed, the Customer is entitled at any time to discontinue placing the order without any consequences or obligations by closing the payment page.
• 5.2. An order paid for by the Customer but not confirmed by them before the Service is activated is cancelled without any funds being charged; the prepayment made remains on the Personal Account balance and may be used to pay for the Services or refunded in the manner provided for by the Refund Policy.
• 5.3. After the Service has been activated the Customer is entitled to withdraw from the Services at any time. Funds are refunded in proportion to the number of unused calendar days of the paid period, with a deduction of the costs actually incurred by the Contractor, which may not exceed 30 % of the cost of the paid period, in the manner and on the terms of the Refund Policy.
• 5.4. A refund request is sent to help@minecraft-hosting.net and is reviewed within no more than 10 (ten) banking days from the date of its receipt. The refund is made using the same method and to the same details from which the payment was made.
• 5.5. Upon expiry of the paid period the provision of the Services is suspended once 1 (one) hour has elapsed from the end of that period. Notifications of the approaching end of the paid period are sent to the Customer's email address in advance — 3 (three) days and 1 (one) day before the end of the period.
• 5.6. Upon expiry of 7 (seven) calendar days from the end date of the paid period, the server and all data hosted on it are deleted irrecoverably. A notification of the forthcoming deletion is sent to the Customer's email address.
• 5.7. During the suspension period the Customer is entitled to order a paid temporary access service to the server data solely for the purpose of downloading it, on the terms provided for by clause 6.7 of the Public Offer Agreement.
• 5.8. The Contractor is entitled to suspend or terminate the provision of the Services in the cases provided for by section 10 of the Public Offer Agreement, including where the Customer breaches the acceptable use requirements for the Services.

6. Procedure where the Services are of inadequate quality

• 6.1. If defects are discovered in the Services provided, the Customer should contact the Contractor's support service via the "Tickets" section of the Personal Account, via Discord, Telegram or at help@minecraft-hosting.net, stating the server identifier, a description of the defect and the time it occurred.
• 6.2. The request is reviewed in the manner provided for by section 12 of the Public Offer Agreement. Requests are accepted around the clock; processing takes place during the support service working hours stated in the "Contacts" section.
• 6.3. Based on the outcome of the review, the Contractor is entitled to remedy the defects by one or more of the following means: carry out diagnostics and rectify the fault, restore data from an available backup, migrate the server to different hardware (node) or to a different server location, change the server network details, and extend the paid period of provision of the Services by a period corresponding to the period of unavailability of the Services.
• 6.4. If the defects cannot be remedied, the Customer is entitled to withdraw from the Services and claim a refund in the manner and on the terms of the Refund Policy.
• 6.5. As the Services are provided in electronic form and have no physical form, no replacement or exchange of the Services is made; adequate quality is restored by the means specified in clause 6.3.

7. Measures to ensure the security and confidentiality of payments

• 7.1. The Site operates exclusively over the secure HTTPS protocol using a valid TLS certificate. All data transmitted between the Customer's device and the Site is transmitted in encrypted form.
• 7.2. The details of payment instruments (card number, expiry date, CVV/CVC code, one-time passwords) are entered by the Customer exclusively on the secure pages of payment services and acquiring banks. The Contractor neither receives, nor processes, nor stores such details.
• 7.3. Bank card payments are accepted using 3-D Secure technology (Visa Secure, Mastercard Identity Check), which provides additional authentication of the Cardholder on the issuing bank's side.
• 7.4. The payment services engaged by the Contractor to accept payments comply with the requirements of the Payment Card Industry Data Security Standard (PCI DSS).
• 7.5. The processing of Customers' personal data is carried out in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Its Protection", the Privacy Policy and the Consent to the collection and processing of personal data published on the Site. The Contractor does not process biometric or special categories of personal data.
• 7.6. Access to the Personal Account is protected by a password; two-factor authentication is available to the Customer. The Customer independently ensures the confidentiality of the Account access details and does not transfer them to third parties.
• 7.7. The Contractor applies organisational and technical measures to prevent unauthorised access, detect signs of fraudulent transactions and protect the infrastructure, including network traffic filtering and DDoS protection.

8. Payment systems accepted

Bank card payments on the Site are accepted through internet acquiring systems, including the epay e-commerce system of Halyk Savings Bank of Kazakhstan JSC (Republic of Kazakhstan).

The logos and trademarks of the International Payment Systems and of the acquiring bank are shown solely to inform Customers of the payment instruments accepted for payment on the Site and do not indicate that the Site, the Services or the business belong to those organisations. The owner of the Site and the person providing the Services is Sole Proprietor Kulichenko O.N., IIN 770530400037.

9. Documents and contacts on payment matters

The documents governing the provision and payment of the Services are published publicly on the Site and are available to the Customer at any time:

• Public Offer Agreement
• Refund Policy
• Privacy Policy
• Consent to the collection and processing of personal data

Contacts for payment and refund matters